Support
Hangpeng E-commerce specializes in several consumer product categories, and if the requested product is not a consumer product, we may not have the expertise or resources to help.
Production is dependent on scale, so we may not be able to fulfill certain product requests. Upon receipt of your quote request, we will review it carefully and let you know if we can help.
A good process is half the battle
Price Negotiation
When you have any sourcing request ,we will find factories to start price negotiation,until we find good price for you , so we suggest you give us your target price at first
Start Produce
When you confirm the price of the product we will notify the factory to generate it and follow up the production, or the supplier will ship it directly from the inventory.
After-sales Service
After the customer receives the product, if the product is damaged and completely unusable, as long as it is not man-made intentional damage, we have a complete after-sales policy support.
value-added services
Elevate your dropshipping with pro product visuals, QA checks, and seamless fulfillment. Focus on growth—we handle the rest.
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The core value lies in supply chain elasticity reconfiguration:
·Purchasing cost optimization: through multi-source price comparison system and supplier grading system (e.g., dynamic switching of A/B level suppliers), the purchasing cost can be compressed by 8-15%.
·Hidden cost control: quality inspection intercepts defective products to reduce the return rate (industry average 6% → <2% under agency control), and active early warning of logistics anomalies to reduce the cost of disputes.
·Premium capacity building: customized packaging/branded material library increases customer unit price by 12-18% (Data source: Oberlo 2023)
The essence of risk is a single point of failure in the supply chain:
·Supply interruption risk: platform policy changes (e.g. 1688 price control) lead to out-of-stock → agent through its own warehouses + standby supplier whitelisting to achieve emergency switching within 72 hours
·Quality fluctuation risk: platform seller batch differences → agent to implement the production period in the factory QC (IPQC) + pre-shipment full inspection (FQC) dual-node control
·Data black box risk: uncontrollable logistics timeliness → the agent’s logistics cockpit system realizes the visualization of the whole chain and automatic compensation for abnormal triggers.
The key lies in the standardized implementation system:
·Process standard card: develop tolerance ranges and testing tools (e.g. colorimeter ΔE≤3) for different categories (e.g. apparel/home furnishing)
·Brand Asset Center: Unify the management of digital assets such as packaging templates, product manuals, etc., and force suppliers to access the collaborative system.
·Consistency of fulfillment: centralize the use of designated logistics service providers (e.g. Yuntou special line) to ensure that the split-order shipment still maintains a unified logistics face sheet and timeliness.
Self-employed sellers often ignore the process control nodes:
.Incoming material inspection (IQC): batch sampling of raw materials (such as formaldehyde content testing of clothing fabrics)
·Production Inspection (IPQC): critical process sampling (e.g. electronic products welding point yield monitoring)
·Failure Mode Analysis (FMEA): predict high incidence of defects (e.g., modeling of transportation breakage rate of glass products) through historical data and target reinforcement.
Agent Value: Upgrade QC from “interception of results” to “intervention in the process”.
Agent’s cross-border logistics Know-How:
·Declaration strategy optimization: dismantle the declared value according to the tax rules of the destination country (e.g. VAT exemption for batches less than 800 euros)
·Localized Warehouse Pre-positioning: Layout of pop-up inventory in the target market 3PL warehouse to achieve local returns (reduce logistics disputes by more than 30%)
·Compliance Touting: Automatically match HS code with certification requirements (e.g. EU CE marking prequalification)
Customer lifecycle operations oriented:
·Repurchase Trigger Design: 27.4% conversion rate for package built-in coupon sweeps (higher than 6.2% for email marketing)
·NPS boosting tool: customized thank you cards increase customers’ spontaneous social communication rate by 9 times
·Silent customer awakening: Logistics tracking triggers secondary marketing (e.g. “Your parcel has been cleared” SMS with new product recommendation)
Are You Ready To Start Your Business?
Get a free quote from one of our consultants to discuss which option would work best for your needs